Susan Madonia

Susan Madonia

Waukesha, WI


  • US Mid-West

An ECC Partner and Executive Coach since 2012, Susan Madonia is an industry leader and business executive with over 20 years of experience in building, developing, and leading successful organizations amidst significant transition and change.

Susan is highly skilled in working with executives at all levels from CEOs and other C-Suite executives to Division Presidents, staff, and teams. Her pragmatic, results-driven approach allows her to quickly assess business challenges and opportunities as well as organizational culture and dynamics to help clients develop effective action plans. Adept at challenging current thinking to motivate, inspire, and enact the best outcome, Susan is widely respected as a trusted advisor and key influencer. Clients know she brings integrity and unwavering commitment to the people and organizations she serves.

Before becoming a partner at Executive Coaching Connections, Susan was Vice President of Human Resources and Officer at Elkay Manufacturing where she successfully led domestic and international M&A integrations. Susan also served as a Vice President at the Sara Lee Corporation during a critical time of corporate-wide organizational transformation. In that role, she led corporate human resources with responsibility for talent acquisition, talent calibration, management training, development, and succession planning. Prior to that, she was Vice President of Human Resources at the Consumer Services and New Media divisions at Ameritech overseeing 30,000 employees. Susan was an integral part of the leadership team that built a first-class Customer Service Division from inception through successful implementation. That division subsequently received the prestigious J.D. Powers Award for Customer Service.

Susan’s client list spans a wide range of business categories including; manufacturing, healthcare, pharmaceutical, consumer products, and communications/technology. Some of her clients include SAP, Astellas, Abbott, Baxter Healthcare, University of Chicago, Zurich Insurance, Adtalem (DeVry), US Foods, Kraft Foods, Allstate Insurance, Charter Manufacturing, BMO Harris, Exxon and Northwestern, Kellogg School of Management.

Susan is currently based in Chicago, Illinois.


  • Benchmarks 360®
  • Caliper 360 Plus
  • C-IQ Conversational Intelligence Climate Improvement Accreditation
  • Emotional Competence Inventory
  • Executive Dimensions®
  • Executive FiRE Index 2.0 – Resilience Instrument
  • EQ-i 2.0 Emotional Intelligence
  • Hogan Assessments
  • Inventory of Leadership Styles
  • Mental Modeling
  • Narrative Coaching
  • PDI’s Profilor
  • Team Management Profile®
  • Voice Dialogue


  • Master of Science in Organizational Communication, Illinois State University
  • Bachelor of Science in Business Administration and Organization Communication, Carroll University

Practice Areas

  • 360-Degree Feedback
  • Business Consulting
  • Collaborative Change
  • Conflict Resolution & Team Intervention
  • Executive Coaching
  • Executive Onboarding
  • Executive Team Coaching & Development
  • Leadership Development
  • Meeting/Program Facilitation
  • Visioning & Strategic Planning