Writing Constructive Feedback

Writing feedback documents that get results.

In this course you will learn to

  • write reviews that foster growth
  • deal in specific behaviors
  • express coaching suggestions clearly
  • illustrate with examples and quotes
  • influence your reader
  • choose the right words, content, and tone—write personably and non-judgmentally
  • organize your ideas effectively
  • use the positive approach—turn negatives into positives
  • streamline your message
  • produce written feedback quickly
  • analyze and plan for your readers
  • streamline sentences for conciseness
  • avoid gobbledygook
  • write for results
  • make your writing active
  • edit for results using checklists
  • proofread accurately
  • position conclusions and recommendations strategically

Blended learning and tools support ongoing development

  • Books: Write to the Top®: Writing for Corporate Success (Random House) and the Instant-Answer Guide to Business Writing, by Deborah Dumaine, Better Communications®’ founder; Performance Appraisal Phrase Book (Adams Media) by Corey Sandler and Janice Keefe
  • Better Communications’ workbook, with additional exercises tailored to your needs
  • Reinforcement by E-mail™—24 content-rich messages reviewing key tools and concepts (optional)

Contact us today for more information.


You will use our reader-centered writing process to
  • deliver specific feedback that will motivate and positively reinforce
  • address actions, not attitudes—write about observable and measurable behavior
  • write clear and constructive development plans
  • deliver both corrective and supportive feedback strategies in your documents
  • increase your productivity

Who Should Attend?

Anyone preparing written feedback (from sales managers to line supervisors) will find this workshop a valuable addition to performance management training.

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