Maximizing Learning ROI

Leadership development matters

How American Express Creates an Effective Leadership Development Climate

Despite the growing pressure on training to deliver tangible and measurable impact, Level 3 (Behavior) and Level 4 (Results) outcomes on the Kirkpatrick Learning and Evaluation Model can be difficult, complex, and time-consuming to determine. However, American Express has made the measurement of Level 3 and 4 results the hallmark of their training process.

Download this study to learn about their evaluation findings from a series of Executive Presence programs delivered by The Ariel Group, and how they have resulted in a strong business case for creating an effective leadership development climate.

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