Global Credit Card Company Improves Internal Relationship-building to Increase Productivity
The world’s foremost credit card and travel services company, needed to move fast to make their organization more market-focused, flexible and competitive. To reach these goals, company Vice Presidents with global responsibility, as well as directors of the company’s most critical business units, needed to dramatically improve their ability to build and leverage internal relationships, communicate effectively, and demonstrate and foster personal excellence, all within a short timeframe.
Our client sought an intensive high-return learning intervention, uniquely tailored to their business needs, to help key leadership:
Build Relationships
- Create a positive team environment through open communication and cooperation. Proactively engage and collaborates with partners to speed decision-making.
- Proactively seek input from others.
Communicate Effectively
- Be confident and persuasive when delivering key messages.
- Actively listen to the ideas and viewpoints of others.
- Adapt your style of communication to suit the audience.
Demonstrate Personal Excellence
- Inspire trust through open communication.
- Become aware of areas where you can improve and develop your skills in those areas .
- Maintain composure under pressure.
The Ariel Group Solution
Ariel stepped up to meet this need, adapting their core “Leading with Presence” program for the company. The resulting program was launched in 2005. The two-day experiential learning workshops were specifically designed to develop individual leadership presence—"the ability to connect with the hearts and minds of others, to motivate them to a desired outcome."
Proven Results
A six-month follow up revealed that 87% of participants experienced notable improvement in their ability to communicate, build relationships, and demonstrate personal excellence. These improvements translated into measurable productivity gains in critical areas such as cycle time, conversion rates, sales, customer satisfaction.
The dramatic improvements demonstrated by these corporate leaders clearly show that the experiential development program increases core leadership competencies. This increase, in turn, significantly increases productivity.
Click here for a White Paper that describes the results of this work in detail.
