Leading Multi-national Company Seeks to Drive Growth by Inspiring Employee Engagement
A brand name, global credit card and financial services company identified increased employee engagement as the key factor in realizing its business goals. This was based on research from the Gallup Organization that shows the number one driver of employee engagement is a strong developmental relationship between a leader and their direct reports. This positive relationship enhances the employee experience which drives results.
The company needed leaders who could create a positive employee experience by focusing on the following four drivers:
- Business effectiveness through customer focus
- Teamwork, encouragement and respect
- Employee development
- Encouragement
The Ariel Solution
The Ariel Group custom designed a learning solution specific to the needs expressed above. The solution combined assessment, experiential workshops (co-facilitated with company leaders) and application tools for effective implementation. The program was delivered company-wide to over two thousand senior level people in over seventeen countries.
The program taught leaders to have highly effective coaching conversations based on the Ariel Group PCIR model of being Present, Caring, Inspiring and Rigorous. The highly experiential and interactive workshops successfully developed the leadership skills necessary to drive employee engagement.
Results
The client reported positive results in Kirkpatrick level 1 through 4 evaluations and measurable improvement in productivity. Over 90% of participants would recommend the program to others, over 80% of participants demonstrated significant improvement in key engagement behaviors and over 60% of direct reports observed improvement in leadership engagement behaviors. Most significantly, these leaders reported a 6% increase in their direct report productivity.
