We are a leadership training and consulting firm based in Lexington seeking an experienced Learning Consultant to join our team.
Reports to:
VP of Learning Design: RE creating learning solutions that meet Ariel design criteria, to ensure quality and to identify additional design resources when necessary.
Liaises closely with:
VP of Sales: RE client and AM assignment, allocation of work and compensation
FLSA Status:
Exempt
Summary:
- Is a key member of the client-facing team: Account Manager (AM), Learning Consultant and Project Manager.
- Collaborates with the respective AM in the learning needs analysis of pre-qualified new clients and in the learning needs analysis around new initiatives within existing clients.
- Collaborates with the respective AM in building client relationships and in identifying additional opportunities within existing clients to deepen and broaden the relationship.
- Develops custom solutions for client-specific programs.
- Has the capacity to deliver up to 2 days every month – i.e. strategically-selected programs (new clients and new programs within existing clients) when certified in Ariel’s core programs.
- Ensures design integrity and alignment with Ariel design criteria to meet Ariel brand expectations.
Essential Duties and Responsibilities:
Client-Facing Responsibilities
- Actively works with Account Managers to grow each account
- On selected strategic and new clients, acts as an integral part of the client-facing team
- Attends and/or manages client meetings where appropriate
- Conducts client learning needs analysis with the AM and recommends the appropriate standard, customized or new program and program materials as necessary
- Writes the learning solution section of proposals for custom programs or other complex solutions for AMs
- Creates client-facing course agendas, presentations and other program-specific, internal and external collateral as necessary
- Delivers custom or strategic programs on the first occasion to new and existing clients (and core programs to new clients wherever possible and especially if there has been extensive needs analysis and/or tweaked tie-backs). Outside candidates are expected to grow into this role over time
- Collaborates with the AM in building and deepening relationships (face-to-face, over the phone and in writing)
Internal Responsibilities
- Liaises with the VP of Learning Design to identify Design Partners with specialist skills (where necessary)
- Writes the content for custom course materials: participant, facilitator and client (i.e. anything course related)
- Ensures course customizations align with client’s learning outcomes and Ariel’s design criteria, and deliver Ariel’s brand promise in the classroom
- Coordinates the provision of production ready files for distribution and printing of course materials
- Coordinates custom program facilitator training, delivers facilitator training where relevant and/or oversees delivery of training by Design Partner, liaising with the Director of Training and Development only where necessary for large and complex learning solutions. Outside candidates are expected to grow into this role over time
- Coordinates the production of detailed facilitator manuals (where necessary) for training facilitators in client-specific custom programs
- Attends pre-course facilitator briefing/training calls as necessary
- Reviews all evaluation and feedback materials after the program and closes the feedback loop, capturing insights for next time, training needs and additional programming opportunities
- Works with the VP of Learning Design and the Director of Training and Development to capture and communicate best practices
- Works with the Marketing Department in the development and authoring of thought-leadership, white paper and other marketing materials
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
- Must have a solid background in both corporate training and theatre, with knowledge of experiential learning and leadership development in particular
- Ideally will bring corporate experience from another setting and be comfortable working at all levels within a corporate environment
- A degree in training, experiential learning, psychology or education a distinct advantage
- Must be well organized, motivated professional who is excited by the idea of creating and improving the customization and design area of a fast-moving, rapidly growing and highly creative company
- Must have a customer-driven focus and stand-out as a senior professional in a strategic sales environment, preferably with experience in account management and/or a client relationship management role
- Must be a flexible team-player, an excellent communicator and decision maker
- Must have the ability to manage multiple customization products to meet current client needs on time and within budget
- Must be strategic and creative in developing new and innovative products on the cutting edge of experiential, theater-based leadership development
- Must model and espouse an unwavering commitment to maintaining the high quality and unique nature of the company’s work
- Must have a sincere desire to make a difference in peoples’ lives through effective training and coaching
- Should ideally be currently familiar with and/or certified in several of Ariel’s current core products or must possess the professional skills and desire to become certified over time (if an outside candidate)
Compensation
Compensation package will consist of a combination of salary and commission on client results, along with bonus opportunity for achievement of specific goals. Total package will be commensurate with experience
Work Environment:
General office environment.
Physical Demands:
No special physical demands
